Fidelity Bank leads in KPMG SMES customer survey

Fidelity Bank Plc has remained a leading financial institution among Micro Small Medium Enterprises (MSMEs) for deposit transaction, credit facilities and overall customer service experience, recording significant improvements in a recent survey.

The bank which has grown its reputation for supporting small business, moved up four places to reach second on the 2019 Nigeria Banking Industry Customer Experience Survey, recently published by the renowned audit and consultancy firm, KPMG.

This remarkable achievement was followed by the award of ‘Best SME-Supporting Bank of the Year’ by African Newspapers of Nigeria; Publishers of Tribune Newspapers in recognition of “its efforts to stimulate economic growth by empowering small and medium-sized businesses, which are the engine of economic growth of any nation”. The award was bestowed on the bank at the 70th anniversary of the newspaper, which was founded by the late Nigerian sage, Chief Obafemi Awolowo.

Speaking on both…

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