MTN Ghana had been ordered to submit a report on the network challenges it had faced within 24 hours of receiving the NCA’s directives but failed to do so.
According to the statement by the NCA, one of the challenges they failed to report was the inaccurate billing of subscribers when purchasing service bundles. Also, there were issues with MTN Ghana’s customer care lines being inaccessible to subscribers.
The NCA reported that they had been “inundated with complaints” from subscribers about these issues which began on the 1st of December, 2019.
Although MTN Ghana had begun to compensate subscribers affected by these network issues, the NCA stated that the fines demanded were as a result of the company’s non-compliance with its directives.
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