The author of a new book on consumer service and provider responsibilities, Ope Wemi-Jones, has lamented poor customer service delivery across various sectors of the Nigerian economy.
Wemi-Jones said this in Lagos at the unveiling of her book titled, titled, ‘Quote Me on Customer Service’.
The event saw a gathering of customer service professionals and officials drawn across several industries discussing major shortcomings in their sectors.
She said the book seeks to enhance the quality of customer service delivery in the country. It is also designed to revolutionise the customer service space in Nigeria with a series of initiatives geared towards heightening awareness for quality service delivery.
With 22 years of working experience in the Nigerian Financial Services Industry,…